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Service and Leadership:

A DHL Case Study

Mr. Chung Po Yang

Date:         October 16, 2018 (Tuesday)

Time:        11:30 am-12:30 noon

Venue:      S604, THEi Chai Wan Campus

Abstract

Known for its quality service, Hong Kong is recognized as a hub for both global and regional services, outperforming many other cities. Over the past two decades, Hong Kong has shifted towards a service-oriented economy and yet it remains to be one of the world’s leading exporters of consumer goods. On this note, Mr. Chung will share his experience on the DHL Founders’ values and why these values are very important for the younger generations in a service economy, particularly, in the era of emerging AI.

About the speaker

Mr. Chung is a founder of DHL International, the Chairman Emeritus of DHL Express (HK) Ltd, Chairman of The Hong Kong Institute of Service Leadership & Management and of The Good Life Initiative Limited. He obtained his Bachelor's degree (1969) in Fisheries Management from Humboldt State University, California, and completed his Master of Fine Art Degree (2006) at The Royal Melbourne Institute of Technology University. He is a fellow of the Thunderbird School of Global Management and the Stanford GSB (HK Chapter) Advisory Board. He also serves as an Honorary Advisor for the Advanced Development Academy at The Chinese University of Hong Kong. Mr. Chung has been a featured speaker on corporate culture at various symposia organized by the Pacific Rim Forum, Business International, Business Week International, the Young Presidents Organization, the Hong Kong Management Association, the China Management Association in Taiwan, the Singapore National Productivity Board, Credit Suisse, the Hongkong and China Gas Co Ltd, Li & Fung, HKTDC, TEDxPearlRiver, and various business graduate schools - just to name a few.

For enquiries, please contact Miss Gypsy Lam at gypsy-lam@vtc.edu.hk